Get in Touch With Us
Whether you have a question about one of our reviews, spotted something that needs updating, or want to suggest a site we should look at, we are happy to hear from you. This page explains how to reach us and what happens after you do.
How to Contact Us
Email is the most direct route to our team. We read every message personally and aim to respond within two working days. Write to us at [email protected].
To help us get back to you as quickly as possible, a line or two explaining the nature of your enquiry at the top of your message makes a real difference — it means we can route it to the right person straight away rather than passing it around.
What We Can Help With
There is no single kind of message we expect. Below are the most common reasons people contact us:
- Questions about our reviews — If you want to know more about how we assessed a particular casino, what criteria we used, or what a rating reflects, ask us directly.
- Corrections and factual updates — Offers change, casinos update their terms, and occasionally something we have published falls out of date. If you spot an inaccuracy, please let us know. We take that seriously.
- Content suggestions — Want us to review a site that does not appear on our trusted non GamStop casinos list? Tell us about it. We cannot promise to include every submission, but we do read them all.
- Partnership and commercial enquiries — If you represent a brand and want to discuss how we work, please introduce yourself clearly and outline what you have in mind. We review all approaches but maintain full editorial independence.
- General feedback — Found the site useful? Think something could be clearer or more helpful? We genuinely value that kind of input when planning future content.
What to Expect After You Write
Every email is read by a member of our team — not filtered by an automated system. You will receive a reply from a real person who has actually read your message.
Our standard turnaround is two working days. During particularly busy periods it may stretch slightly beyond that, but we will always follow up. If you have not heard from us after three working days, it is worth checking your spam folder before resending.
A Note on Editorial Independence
solarsystem.org.uk operates as an independent comparison site. Some of the casinos featured on this site may pay commission when a reader follows a link and registers. That commercial relationship does not determine which sites appear, in what order, or how they are rated. Our assessments are based on researched criteria including game variety, return-to-player figures, bonus conditions and payment options.
If you have a concern about how a particular site has been rated or ranked, we are open to hearing it. Transparency matters to us.
What We Do Not Handle
We are a content and comparison site, not a casino operator or a regulator. There are some things we are not in a position to help with directly:
- Account or payment disputes — These need to go to the casino in question. We cannot access player accounts or intervene in operator decisions.
- Regulatory complaints — If you have a formal complaint about a licensed operator, the relevant authority in Great Britain is the UK Gambling Commission. For sites operating outside that framework, the casino's own complaints process or its licensing body is the appropriate route.
- Legal advice — We cannot provide legal guidance of any kind.
Responsible Gambling Resources
If you or someone you know is finding gambling difficult, please mention this in your message and we will point you toward appropriate support. Organisations such as GamCare and the National Gambling Helpline offer free, confidential help to anyone affected. All players must be 18 or over to participate at any casino featured on this site.
Thank you for taking the time to reach out. We will get back to you as soon as we can.